At Maharich.com, customer satisfaction is our priority. Our return, refund, and cancellation policy ensures a smooth and transparent process for every transaction. Please read the following policy carefully.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The product is defective, damaged, or not as described.
  • The product must be unused and in its original packaging with all tags attached.
  • Returns must be initiated within 7 days of receiving the order.

Products Not Eligible for Return

  • Customized or personalized products
  • Products on clearance sale
  • Items that show signs of wear or have been altered after delivery

2. Unboxing Video Requirement

To process returns for defective or wrong products, customers must provide an unboxing video. This video should show the package being opened and the condition of the product. The video serves as evidence for any claims of damage or receiving the wrong item. Claims without an unboxing video may not be processed.

3. Refund Process

Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved Refunds: The refund will be processed within 7 business days to the original payment method.
  • Partial Refunds: If a product is returned in an unsatisfactory condition (e.g., missing accessories), only a partial refund may be issued.
  • Rejected Refunds: Returns that don’t meet our conditions will be rejected, and the item will be sent back to you at your cost.

4. Cancellation Policy

  • Orders can be canceled within 24 hours of placing the order or before the order has been shipped, whichever comes first.
  • If the order has already been dispatched, cancellation will not be possible.
  • In the case of a prepaid order cancellation, the refund will be processed within 5-7 business days after approval.

5. Exchange Policy

We currently do not offer exchanges. You may return the product (if eligible) and place a new order for the desired item.

6. How to Initiate a Return

To start a return or refund, follow these steps:

  1. Contact our customer support at [Insert Email] or [Insert Phone Number] with your order number and reason for return.
  2. Provide the required unboxing video if applicable.
  3. Our team will review your request and guide you through the next steps.

7. Return Shipping

  • For defective or wrong products, Maharich.com will cover the return shipping costs.
  • For other reasons, customers will be responsible for the return shipping costs.

8. Non-Refundable Items

Shipping fees are non-refundable unless the return is due to our error (e.g., wrong or defective product). In such cases, both the product cost and shipping fees will be refunded.