At Maharich.com, we strive to ensure that your shopping experience is seamless, from browsing to receiving your order. Our goal is to provide fast, reliable, and efficient delivery across India, so you can enjoy your new purchases without any hassle. Please read the following delivery information to understand our shipping processes, policies, and timelines.
1. Shipping Locations
Currently, we offer delivery across India. We are working on expanding our services internationally, and we will update our customers once international shipping is available.
2. Delivery Charges
We offer competitive shipping rates to ensure that you receive your products at the best possible price. Shipping costs will vary depending on the destination, weight, and dimensions of the package.
- Standard Delivery: Free shipping on orders over ₹299 within India.
- Express Delivery: Additional charges may apply for expedited or same-day delivery, depending on your location.
The shipping charge, if applicable, will be clearly displayed at checkout before you confirm your order.
3. Delivery Timeframes
We aim to process and ship your order as quickly as possible. Delivery times are estimated and may vary depending on your location, the availability of products, and external factors such as holidays or logistical delays.
- Standard Delivery: 5 to 7 business days for most major cities.
- Express Delivery: 1 to 3 business days for select pin codes.
- Remote Areas: Delivery to rural or remote areas may take 7 to 10 business days.
Please note that these timeframes are estimates and can vary based on shipping carriers, public holidays, or unforeseen circumstances. You will receive a notification with tracking details once your order is shipped.
4. Order Processing Time
- Orders are processed within 1 to 2 business days after confirmation of payment.
- Orders placed on weekends or public holidays will be processed on the next business day.
- In case of any delays due to stock availability or other factors, we will notify you via email or phone.
5. Tracking Your Order
Once your order is shipped, we will provide you with a tracking number via email or SMS. You can use this tracking number to monitor the status and estimated delivery of your package through our delivery partner’s website. If you encounter any issues with tracking, please feel free to reach out to our customer support team for assistance.
6. Split Deliveries
In some cases, your order may be shipped in multiple packages due to size, weight, or availability of products. In such instances, you will receive separate tracking numbers for each package. Rest assured, there will be no additional shipping charges for split deliveries.
7. Delivery Restrictions
We do not ship to P.O. Box addresses or military bases. All deliveries require a physical address where someone is available to receive the package.
8. Failed Deliveries
If the delivery attempt is unsuccessful due to the recipient being unavailable, the courier will attempt delivery two more times. After three failed attempts, the order will be returned to our warehouse. In such cases:
- You may need to pay for re-delivery.
- We will notify you via email or phone to arrange an alternative delivery time or address.
9. Delays and Issues
While we strive to deliver all orders within the promised timeframe, delays may occur due to circumstances beyond our control, including:
- Adverse weather conditions
- Political or regulatory disruptions
- Logistical delays with shipping partners
If your order is delayed, we will make every effort to keep you informed. If your order has not arrived within the estimated delivery period, please contact our customer service team, and we will investigate the issue.
10. Packaging and Handling
All our products are carefully packed to ensure that they reach you in perfect condition. We use secure packaging materials for fragile items like sunglasses, spectacles frames, and computer glasses, as well as appropriate packaging for clothing items like hoodies, sweatshirts, and t-shirts.
If you receive a damaged or tampered package, please do not accept it. Instead, kindly notify us immediately, and we will assist you in getting a replacement or refund.
11. International Delivery (Coming Soon)
We are in the process of expanding our delivery services to customers outside India. Stay tuned for updates as we work towards bringing Maharich.com to an international audience!
12. Customer Support
For any questions or concerns related to delivery, shipping charges, or tracking, please contact our customer support team:
Vrishti Impex
32 & 33, 1st Floor, Susheela Main Road,
Chikkamavalli, Bangalore – 560004
Email: info@maharich.com
Phone: +918050056780